Privacy Policy - VTUETOPOP

Last Updated: October 20, 2026
By downloading, installing, accessing or using the VTUETOPOP mobile application or web portal, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you create an account, fund your wallet, or use our digital services, we may collect information needed to provide and secure the service.

Personal IdentifiersFull name, email address, phone number, username and information supplied during registration or profile updates.

Financial & Virtual Account DataVirtual account details allocated to your profile, wallet balance records and transaction logs.

Security CredentialsPasswords and transaction PINs are stored using cryptographic hashing and are not kept in plain text.

Transaction Beneficiary DetailsInformation required to complete airtime, data, electricity and cable-TV transactions.

Device & Technical DiagnosticsDevice type, OS information, IP address and technical request logs used for security, diagnostics and rate limiting.

How We Use Your Information

We use the information we collect strictly to deliver automated, reliable and secure VTU and digital payment services:

⚡ Order FulfillmentTo process airtime, data bundles and utility bill purchases.

▣ Wallet ManagementTo manage wallet activity and reconcile automatic bank-transfer deposits.

♢ Security & Fraud PreventionTo authenticate transactions and help protect accounts against unauthorized activity.

♧ Receipts & NotificationsTo provide transaction receipts, service updates and in-app notifications.

Third-Party Sharing & Service Providers

To perform automated transactions, we share only information that is required with relevant service and infrastructure providers.

Telecommunication NetworksRecipient telephone numbers and requested bundle information may be transmitted to telecom networks to complete airtime and data services.

Payment Gateways & Banking PartnersPayment partners may process automated bank transfers and provide dedicated virtual deposit accounts.

✓ We do not sell, rent or trade your personal information to third parties for marketing or advertising purposes.

Data Security & Storage

We use reasonable physical, administrative and technological safeguards to protect your information.

Transport Layer Security: Traffic between the application, web portal and our servers is protected using HTTPS/TLS.
Credential Hashing: Passwords and transaction PINs are protected using cryptographic one-way hashing.
Rate Limiting & Firewalls: API endpoints use security controls intended to reduce brute-force attacks and automated abuse.

Data Retention & Account Deletion Policy

You have the right to request deletion of your account and personal data. Requests can be made through our Account Deletion page or by contacting us.

How to Request Account & Data DeletionSubmit a request through the Account Deletion Request page, or contact us using your registered email address. Requests are reviewed before any deletion is carried out. Records that must be retained by law may be kept for the required period and handled appropriately.

Children's Privacy

Our application and services are not intended for children under the age of 13. We do not knowingly collect personal identifiable information from children under 13. If you believe a child has provided personal data, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, security practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

Contact Information

If you have questions, inquiries or concerns about this Privacy Policy or your data rights, contact us:

✉ Email: vtuetopup@gmail.com

🌐 Website: https://vtuetopop.com.ng

☎ Phone: 09036146103